Customer Support Specialist
7 hours ago
Job Overview
As a Customer Support Specialist at Profitero, you will be the primary point of contact for our customers, providing exceptional support and ensuring their success with our eCommerce analytics platform.
Key Responsibilities
- Engage directly with customers to understand their needs and provide tailored support
- Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience
- Develop and maintain in-depth knowledge of our platform to provide expert-level support
- Assess customer data for completeness, integrity, and accuracy
- Communicate effectively with customers through various channels to resolve issues and provide support
- Manage workload and prioritize tasks to meet deadlines and commitments
Requirements
- 2+ years of technical support or client service experience
- Excellent organizational, problem-solving, and prioritization skills
- Passion for solving problems and taking action
- High degree of proficiency in Excel
- Prior experience in a technology or software company a plus
- European language skills desirable for EMEA-based roles (primarily German and French)
About Profitero
Profitero is a leading provider of eCommerce analytics solutions. We help businesses succeed in the rapidly evolving eCommerce landscape.
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