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Technical Support Specialist

2 months ago

Windsor, Windsor and Maidenhead, United Kingdom CSI Leasing Europe Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Advisor to join our Tech 4 Learners team in Windsor. As a key member of our team, you will be responsible for providing exceptional customer service to schools and parents who participate in our student 1:1 device programme.

Key Responsibilities
  • Parent Support: Manage parent payment records, including bank statement reconciliation, calculating and communicating outstanding balances, taking payments over the phone, and creating arrears reports.
  • Technical Support: Assist parents with technical issues related to their school's device programme, including order cancellations, device returns, and reallocations.
  • Communication: Ensure all system notes are up to date and 100% accurate for any action taken, and manage the parent support phone line, ticket system, and inbox daily.
  • Relationships: Work with and maintain good relationships with key stakeholders to ensure all information is correct and shared with the relevant parties.
  • Team Support: Provide support and assistance within the team as and when required to cover peak periods, holidays, and sickness.
Requirements
  • Excellent Communication Skills: Ability to communicate effectively with both internal teams and external partners/customers.
  • Technical Skills: Strong Microsoft Excel skills and ability to problem solve.
  • Customer Service Skills: Excellent customer service skills and ability to receive and act upon constructive feedback in a positive manner.
  • Administrative Skills: Excellent attention to detail and administration skills.
What We Offer
  • Competitive Salary: We offer a competitive salary + commission.
  • Holiday Allowance: 25 days (increasing to 30 based on length of service) plus bank holidays and your birthday off.
  • Benefits: We offer many other benefits including Private Medical Insurance.
  • Working Hours: Monday to Friday 37.5hrs.