Technical Support Specialist

4 weeks ago


Windsor, Windsor and Maidenhead, United Kingdom Proactive Appointments Full time
Technical Support Engineer

Our client is seeking a skilled Technical Support Engineer for a long-term contract assignment. As a key member of the team, you will provide expert technical support to clients, leveraging your knowledge of SQL, Unix, and scripting languages such as JavaScript.

Key Responsibilities:
  • Provide timely and effective technical support to clients, resolving complex issues and improving overall customer satisfaction.
  • Develop and maintain a deep understanding of the client's technical infrastructure, including web applications and relational databases.
  • Collaborate with cross-functional teams to identify and implement process improvements, ensuring seamless delivery of technical support services.
  • Stay up-to-date with industry trends and emerging technologies, applying this knowledge to enhance the client's technical support capabilities.
Requirements:
  • Recent experience in a fast-paced technical support environment, with a proven track record of delivering high-quality support services.
  • Strong SQL skills, with the ability to read and write queries.
  • Understanding of object-oriented programming languages, such as Java, and experience with scripting languages like JavaScript, Python, and Perl.
  • Knowledge of Linux/Unix and relational databases, including MySQL, Oracle, and SQL Server.
  • Excellent communication and interpersonal skills, with the ability to articulate complex technical solutions to clients.

Proactive Appointments Limited operates as an employment agency and employment business, and is an equal opportunities organisation. We take our obligations to our clients and candidates seriously, and are committed to providing a professional and efficient service.


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