Food Strategy Manager
3 weeks ago
Objective
At WHSmith, our workforce is integral to our success. They are the individuals who go above and beyond for our clientele, driving our expansion. Our Commercial division is dedicated to fostering an atmosphere where creativity and innovation flourish, enabling our team to excel.
Food plays a pivotal role in our offerings, and as the Food Strategy Manager, you will be tasked with designing and enhancing our diverse food offerings within our travel retail locations. Your goal will be to ensure our product range is optimal and future-ready, leveraging various models from curating exceptional brands under the WHSmith banner to managing our food collaborations with partners such as M&S and Costa.
Key Responsibilities:
- Establishing the framework for our food offerings and determining the conditions for their implementation, including identifying gaps in our current range and proposing solutions. Current offerings include our proprietary WHSmith sandwiches alongside various branded FTG products; The Coffee House brand; M&S – Implants and full franchise; Costa – from Costa express to full franchise.
- Enhancing our brand's reputation in the food sector through proposition development and nurturing relationships with both brand partners and landlords.
- Analyzing the profitability of our various food offerings in travel retail to ensure we are maximizing our product range in each location.
- Utilizing diverse sources to stay informed about customer trends and competitor offerings, ensuring we remain leaders in the FTG market. This information will be interpreted and applied to initiate and influence new propositions that will enrich our customer experience.
- Engaging and securing support from key stakeholders and teams to continually improve our food offerings, particularly collaborating closely with the Business Development team as the FTG Subject Matter Expert regarding existing and potential new partnerships that will enhance our offerings across different locations.
- Defining our future coffee and breakfast offerings, including key food solutions for peak times, with the potential for hot food to unlock opportunities in more locations, along with recommendations on which offerings to implement in each site.
- Collaborating with the Business Development team to establish a 24-hour food solution within hospital settings, maximizing the potential of our food offerings within vending machines.
- Guiding and supporting workstreams through to completion, ensuring our food vision is realized.
- Ensuring that all changes are evaluated, successes are communicated, improvements are implemented, and lessons learned are applied to future offerings.
Candidate Profile:
- Experience in food service is advantageous.
- A passion for food with prior experience in food procurement or category management.
- Ability to perform under pressure, meet tight deadlines, and navigate ambiguity.
- Strong interpersonal skills, capable of building robust relationships and influencing at all levels, both internally and with external partners and landlords.
- Exceptional communication skills, both written and verbal, with the ability to convey messages clearly to diverse audiences.
- Commercially savvy; technically proficient and able to work independently while taking accountability.
What We Offer:
- Competitive salary and vehicle cash allowance.
- Annual bonus based on company and individual performance.
- Hybrid working model, combining remote and office work.
- 25 days of annual leave, plus your birthday off, in addition to public holidays, with the option to purchase extra leave.
- Early finish at 4 PM on Fridays.
- Attractive pension contribution.
- Employee discount card for in-store and online purchases.
About Us:
With a legacy of 230 years, we take pride in our evolution into a globally recognized brand, present in over 30 countries. We are honored to be a familiar presence that people trust on their journeys, both in life and through life. As a diverse team of over 11,000 colleagues, we are united in our mission to enhance our business through our commitments to our planet, our people, and the communities we serve.
In UK Travel, our mission is straightforward - to create value for our stakeholders by providing a platform for global brands that offer essentials and technology in various markets. Our office environment is dynamic and collaborative, fostering an entrepreneurial culture at all levels. We welcome individuals who are eager to take initiative and embrace challenges beyond their comfort zones.
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