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Customer Support Specialist
2 months ago
About Cogito Talent
We are a leading provider of innovative solutions for the animal care industry, dedicated to delivering exceptional service and support to our clients. Our mission is to empower clinics and customers with the highest quality care and technology.
About The Role
As a Service Desk Engineer, you will be responsible for providing expert technical assistance and support to our clinics, remotely. Your primary focus will be managing support tickets, addressing user issues, and ensuring the smooth operation of computer systems, software, and hardware. The ideal candidate would preferably have prior experience working for a Managed Service Provider (MSP) and must have at least one year of first-line support experience.
Key Responsibilities:
- Technical Support: Act as the first point of contact for end-users' technical issues, remotely, and provide prompt and efficient technical support to users, ensuring minimal disruption to their work.
- Support Ticket Management: Manage and prioritize support tickets using the designated ticketing system.
- Troubleshooting: Troubleshoot and resolve Desktop, hardware, software, and network-related problems for desktops and laptops.
- Continuous Improvement: Collaborate with the IT team to identify areas for improvement and implement process enhancements to increase efficiency and effectiveness.
What We Offer:
- Competitive Salary: A competitive salary package that reflects your skills and experience.
- Benefits Package: A comprehensive benefits package, including 5 weeks holiday (increasing with service) plus bank holidays, your birthday as a paid day off each year, cycle to work scheme, discounted staff pet care, company pension, EAP and supportive well-being programmes, single private healthcare, and family-friendly policies.
