Retail Customer Service Representative

4 weeks ago


Keynsham, Bath and North East Somerset, United Kingdom Entain Full time
Deliver Exceptional Customer Service in Our Retail Environment

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Manager. As a key member of our shop team, you will be responsible for delivering outstanding customer service, ensuring a positive experience for our customers, and contributing to the success of our retail environment.

Key Responsibilities:

  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a professional and courteous manner.
  • Work collaboratively with the shop team to achieve sales targets and drive business growth.
  • Process customer transactions, including cash handling and operating betting terminals.
  • Help customers understand our products and services, providing demonstrations and answering questions.
  • Handle customer complaints and concerns in a empathetic and professional manner.
  • Work towards defined targets and goals, contributing to the success of our retail environment.

Requirements:

  • Passion for delivering great customer service and building strong relationships.
  • Ability to work effectively in a fast-paced retail environment.
  • Self-motivated and proactive, with a strong work ethic.
  • Excellent communication and interpersonal skills.
  • Ability to deal with challenging situations in a calm and professional manner.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career development and growth.
  • A supportive and inclusive work environment.
  • Discounts with hundreds of retailers through Entain Deals.
  • Healthcare and wellbeing support.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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