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EUC Support Specialist
2 months ago
We are seeking an experienced EUC Support Engineer to join our Technology team on a full-time, permanent basis. As a key member of our team, you will be responsible for providing 2nd line technical support to end-users across Sysco GB, promoting excellent customer service and working collaboratively with colleagues.
Key Responsibilities- Provide 2nd line support for end-users, including troubleshooting and resolving technical issues.
- Prioritize workload to ensure service levels are maintained and manage incidents and service requests via the helpdesk ticketing system.
- Proactively replace end-of-life assets, ensuring accurate asset disposal or recycling.
- Administer mobile devices via an MDM platform and SIM card connections.
- Maintain accurate asset inventory of IT hardware, including laptops, desktops, printers, networking hardware, and mobile devices.
- Ensure changes are made in accordance with change management guidelines and policies.
- Provide support to projects as required to deploy new technologies.
We are looking for a skilled and experienced EUC Support Engineer with a good working knowledge of IT security, infrastructure, and service standards. You will have experience with Microsoft products, including client Operating Systems, Teams, Office 365, and Azure, as well as MDM platforms and networking concepts. Excellent interpersonal skills and a customer-focused approach are essential for this role.
What We Offer- A competitive salary and pension scheme.
- A generous holiday allowance of 25 days, with the option to purchase additional holidays and bank holidays.
- Huge discounts on food and award-winning products through our staff shop.
- Discounts on cinema tickets, shopping, and cashback on purchases through Sodexo.
- Recognition awards and incentives.
- Real career opportunities within Sysco, the world's leading foodservice business.
