EUC Support Specialist

3 weeks ago


Grantham, Lincolnshire, United Kingdom Brake Bros Limited Full time
About the Role

We are seeking an experienced EUC Support Engineer to join our Technology team on a full-time, permanent basis. As a key member of our team, you will be responsible for providing 2nd line technical support to end-users across Sysco GB, promoting excellent customer service and working collaboratively with colleagues.

Key Responsibilities
  • Provide onsite and remote technical support to end-users, ensuring timely resolution of incidents and service requests.
  • Prioritize workload to maintain service levels, managing and closing incidents and service requests via the helpdesk ticketing system.
  • Proactively replace end-of-life assets, ensuring accurate disposal or recycling of old devices.
  • Administer mobile devices via an MDM platform and SIM card connections, maintaining accurate asset inventory of IT hardware.
  • Ensure changes are made in accordance with change management guidelines and policies.
  • Provide support to projects as required, deploying new technologies and maintaining IT security, infrastructure, and service standards.
About You

We are looking for a skilled and experienced EUC Support Engineer with a good working knowledge of Microsoft products, including client Operating Systems, Teams, Office 365, and Azure. You will have experience administering MDM platforms, understanding networking concepts, and possessing excellent interpersonal skills and a customer service focus.

What We Offer
  • A competitive salary and pension scheme.
  • A generous holiday allowance of 25 days, with option to purchase additional holidays and bank holidays.
  • Huge discounts on food and award-winning products through our staff shop.
  • Discounts on cinema tickets, shopping, and cashback on purchases through Sodexo.
  • Recognition awards and incentives.
  • Real career opportunities within Sysco, the world's leading foodservice business.

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