EUC Support Engineer

3 weeks ago


Grantham, Lincolnshire, United Kingdom Brakes Full time
Job Title: EUC Support Engineer

We are seeking a highly skilled EUC Support Engineer to join our Technology team on a full-time, permanent basis. As a key member of our team, you will be responsible for providing 2nd line technical support for end-user technology throughout Sysco GB.

Key Responsibilities:

  • Provide onsite and remote technical support for end-users
  • Prioritize workload to ensure service levels are maintained
  • Manage and close incidents and service requests via the helpdesk ticketing system
  • Proactively replace end-of-life assets and dispose of or recycle old devices
  • Administer mobile devices via an MDM platform and SIM card connections
  • Maintain accurate asset inventory of IT hardware
  • Ensure changes are made in accordance with change management guidelines and policies
  • Provide support to projects as required to deploy new technologies

About You:

We are looking for a candidate with a good working knowledge of maintaining IT security, infrastructure, and service standards. You should have technical knowledge of Microsoft products, including client Operating Systems (Windows 10 and 11), Teams, Office 365, and Azure. Experience with administering MDM platforms, networking, and troubleshooting skills are essential. Excellent interpersonal skills and a customer-focused approach are also required.

What We Offer:

  • A competitive salary
  • Pension scheme
  • Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays
  • Huge discounts on food and award-winning products through our staff shop
  • Discounts on cinema tickets, shopping, and earn cashback on purchases through Sodexo
  • Recognition awards and incentives
  • Real career opportunities - being part of Sysco, the world's leading foodservice business, opens a world of possibility

Additional Information:

At Brakes, we value diversity and inclusion. We are committed to fostering a culture where everyone has a voice, is appreciated, and has the same opportunities. We work hard to ensure that everyone feels part of our business and thrives at Brakes. If you need any adjustments to our recruitment process, please let us know, and we will be happy to support you.


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