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Senior Sales Associate

2 months ago

London, Greater London, United Kingdom Alaïa Full time
Key Responsibilities

As a Senior Sales Associate at Alaïa, you will play a vital role in delivering exceptional customer experiences and driving sales growth in our luxury boutique.

Achieving Sales & KPIs
  • Collaborate with the team to meet weekly and monthly store targets
  • Develop and execute strategies to increase average basket size and value
  • Cultivate cross-selling opportunities and enhance product knowledge
  • Stay up-to-date on RTW and Accessories construction and vocabulary to effectively communicate the Alaïa brand story
Client Relationship & Portfolio Development
  • Cultivate strong relationships with international clients to maintain and enhance client loyalty
  • Develop and implement action plans to increase and develop the client base
  • Efficiently manage client portfolios through networking and proactive sales approaches
  • Engage clients through open-ended questions, active listening, and tailored solutions
  • Participate in client events and high-ticket client experiences
  • Resolve client issues promptly and effectively, escalating to hierarchy as needed
Client Service Excellence
  • Bring the Alaïa client experience to life through exceptional service and attention to detail
  • Represent the highest standards of the Alaïa brand, promoting its name and image within the boutique
  • Welcome clients with a warm and friendly demeanor, adhering to Alaïa's guidance and standards
  • Develop and maintain a client book and update the client database
  • Nurture client loyalty through consistent follow-up and exceptional service
Boutique Operations & Visual Merchandising
  • Participate actively in team meetings, events, and daily operations as required
  • Maintain the highest standards of Visual Merchandising in line with Alaïa's guidance
  • Ensure the boutique is kept tidy, clean, and welcoming at all times
  • Respect and apply security rules and mindset (local and Maison security rules)
  • Manage cashier duties to complete sales and take care of the cash desk
  • Process deposits and manage pre-orders
Brand Ambassador
  • Maintain an excellent level of product knowledge, understanding products and trends, collections to effectively communicate the Alaïa brand story
  • Follow Alaïa's Grooming standards at all times while representing the Maison
  • Work closely as part of a team and with partners of the Maison

We are seeking a highly motivated and proactive individual who is passionate about delivering exceptional customer experiences and driving sales growth in our luxury boutique. If you have a strong background in luxury fashion, excellent interpersonal and communication skills, and a warm and friendly personality, we encourage you to apply.