Lead for Household Technical Claims Management
3 weeks ago
Senior Manager of Household Technical Claims
Are you a seasoned professional with a strong background in overseeing intricate and high-value claims? Do you have a knack for steering teams towards exceptional service delivery while ensuring that claims are processed effectively and economically? If this resonates with you, we have an opportunity for you as the Senior Manager of Household Technical Claims.
Role Overview: In the capacity of Senior Manager of Household Technical Claims, you will be instrumental in guiding our team of Major & Complex Loss Consultants, claim handlers, and the Subsidence Team. Your key responsibility will be to oversee a portfolio comprising the most significant and intricate claims, ensuring that each case is managed promptly, effectively, and in accordance with established protocols, guidelines, and service standards.
You will serve as a role model for your team, offering support, mentorship, and identifying training needs to help each member reach their full potential. Your objective will be to cultivate an environment where technical skills are refined, and a high-quality service is consistently provided to both internal and external stakeholders.
Main Responsibilities:
- Lead a team of claim handlers, promoting an atmosphere that fosters technical skill enhancement and a customer-centric approach.
- Oversee high-value and complex claims with an emphasis on efficiency, cost-effectiveness, and compliance with guidelines.
- Provide direction, motivation, and support to your team, organizing training sessions to ensure optimal skill application.
- Assist in the development of claims handlers from other areas outside of Household Large Loss claims.
- Contribute to the overall management of claims within the Technical Claims Team.
- Address customer complaints in accordance with company guidelines and regulatory standards, ensuring customer interests are prioritized.
- Manage claims cost control, service delivery, and advocate for fraud investigations.
Required Skills and Experience:
- In-depth technical knowledge, analytical capabilities, and meticulous attention to detail within a household large loss claims context.
- Experience managing claims valued at over £500,000.
- Strong leadership and team management skills.
- Exceptional communication abilities with a talent for building robust internal and external relationships.
- A profound understanding of superior customer service and a commitment to providing the best possible experience for clients.
- Capability to work autonomously, proactively resolve issues, and escalate matters as needed.
- Thorough understanding of claims cost management, service delivery, recovery processes, and experience in leading fraud investigations.
Application Process: If you possess the qualifications and experience we seek and are ready to embrace this rewarding challenge, we encourage you to submit your application.
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