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Lead for Household Technical Claims Management
2 months ago
Senior Manager of Household Technical Claims
Are you a seasoned professional with a strong background in overseeing intricate and high-value claims? Do you have a talent for leading teams to provide exceptional service while ensuring claims are processed effectively and economically? If this resonates with you, we present an opportunity for you to step into the role of Senior Manager of Household Technical Claims.
Role Overview: In the capacity of Senior Manager of Household Technical Claims, you will be instrumental in guiding our team of Major & Complex Loss Consultants, claims handlers, and the Subsidence Team. Your key responsibility will be to oversee a portfolio comprising the most significant and intricate claims, ensuring that each case is managed promptly, effectively, and in accordance with all established protocols, guidelines, and service benchmarks.
You will serve as a mentor for your team, offering support, guidance, and identifying training needs to ensure that every team member reaches their full potential and performance. Your objective will be to cultivate an environment where technical competencies are enhanced, and a high-quality service is consistently provided to both internal and external stakeholders.
Primary Responsibilities:
- Lead a team of claims handlers, promoting an atmosphere that fosters technical skill enhancement and a customer-centric approach.
- Oversee high-value and complex claims with an emphasis on efficiency, cost management, and compliance with guidelines.
- Provide direction, encouragement, and mentorship to your team, organizing training sessions to ensure optimal skill application.
- Support the professional growth of claims handlers from outside the Household Large Loss claims sector.
- Contribute to the overall management of claims within the Technical Claims Team.
- Address customer grievances in accordance with company guidelines and regulatory standards, ensuring customer satisfaction.
- Manage claims cost control, service delivery, and advocate for fraud investigations.
Required Skills and Experience:
- Extensive technical knowledge, analytical abilities, and meticulous attention to detail within a household large loss claims context.
- Experience in managing claims valued at over £500,000.
- Strong leadership and team management skills.
- Exceptional communication abilities with a knack for building robust internal and external relationships.
- A profound understanding of outstanding customer service and a commitment to delivering an exceptional experience for our clients.
- Capability to work autonomously, proactively resolve issues, and escalate matters as needed.
- Thorough knowledge of claims cost management, service delivery, recovery processes, and experience in leading fraud investigations.
Application Process: If you possess the requisite skills and experience and are prepared to embrace this rewarding challenge, we encourage you to submit your application.
