Claims Manager
4 days ago
Job Summary:
Thistle Insurance Services is seeking an experienced Claims Manager to join our team. As a Claims Manager, you will be responsible for leading and managing the Claims Department to deliver a first-class Claims experience for our customers.
Key Responsibilities:
- Claims Leadership: Provide strategic direction and leadership to the Claims team to ensure they are equipped to handle complex Claims and deliver exceptional customer service.
- Claims Process Improvement: Identify areas for process improvement and implement changes to enhance the Claims experience and reduce costs.
- Stakeholder Management: Develop and maintain effective relationships with insurers, internal stakeholders, and other external partners to ensure seamless Claims handling and resolution.
- Performance Management: Monitor and analyze Claims performance metrics, including acceptance, settlement, and declinature rates, handling times, and telephony response times.
- Reporting and Insights: Provide regular reporting and insights to senior management on Claims performance and adherence to Consumer Duty principles.
- Escalation Point: Act as the escalation point for authorizations, complaints, and fraud identification.
- Team Development: Conduct regular team meetings and one-on-one sessions to discuss performance, provide feedback, and support personal development.
- Audits and Compliance: Lead and manage internal and external Claims audits, providing oversight and ensuring compliance with regulatory requirements.
- Continuous Improvement: Champion continuous improvement initiatives to optimize service, standards, and team engagement.
Requirements:
- Experience: Minimum of 2 years of experience in a Claims Management role, with a strong understanding of Claims processes and procedures.
- Leadership Skills: Proven leadership skills, with the ability to influence and manage teams and stakeholders.
- Insurance Knowledge: Strong understanding of insurance products and services, including loss and damage Claims.
- Consumer Duty Principles: Clear understanding of Consumer Duty principles and their application in Claims handling.
- Technical Skills: Proficient in Microsoft Office, especially Excel, and able to analyze and present data effectively.
- Communication Skills: Confident presenting to varying levels of seniority and able to communicate complex information effectively.
What We Offer:
- Competitive Salary: A competitive salary and benefits package, including a death in service benefit, company pension scheme, and generous holiday allowance.
- Professional Development: Opportunities for professional development and growth within the company.
- Flexible Working: A flexible working policy that supports work-life balance.
- Employee Benefits: A range of employee benefits, including a cycle to work scheme, counselling support, health screening, and more.
Thistle Insurance Services:
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.
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