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Lead Consultant for Household Technical Claims

2 months ago

Gloucester, Gloucestershire, United Kingdom IPS Group Full time

Senior Manager of Complex Household Claims

Are you a seasoned professional with a strong background in overseeing intricate and high-value claims? Do you have a talent for steering teams towards excellence while ensuring that claims are processed effectively and economically? If this resonates with you, consider the opportunity as the Senior Manager of Complex Household Claims.

Position Overview: In the role of Senior Manager of Complex Household Claims, you will be instrumental in guiding our team of Major & Complex Loss Consultants, claims handlers, and the Subsidence Team. Your main duty will be to oversee a portfolio of the most significant and complicated claims, ensuring that each case is managed promptly, effectively, and in accordance with all established protocols, guidelines, and service standards.

You will serve as a mentor to your team, offering support, coaching, and identifying training needs to help each member reach their full potential. Your aim will be to cultivate an environment where technical skills are refined, and a high-quality service is consistently provided to both internal and external stakeholders.

Core Responsibilities:

  • Lead a team of claims handlers, promoting an atmosphere that nurtures technical skill enhancement and a customer-centric approach.
  • Oversee high-value and intricate claims with an emphasis on efficiency, cost management, and compliance with guidelines.
  • Provide direction, encouragement, and leadership to your team, organizing training sessions to ensure optimal skill application.
  • Support the professional growth of claims handlers from other areas outside of Complex Household claims.
  • Contribute to the overall administration of claims within the Client's Technical Claims Team.
  • Address customer grievances in accordance with Client protocols and regulatory standards, ensuring customer satisfaction.
  • Manage claims cost control, service delivery, and advocate for fraud investigations.

Required Skills and Experience:

  • In-depth technical knowledge, analytical abilities, and meticulous attention to detail within a complex household claims environment.
  • Experience managing claims valued at over £500,000.
  • Proven leadership and team management skills.
  • Exceptional communication abilities with a knack for building strong relationships both internally and externally.
  • A profound understanding of outstanding customer service and a commitment to providing the best possible experience for clients.
  • Capability to work autonomously, proactively address issues, and escalate concerns when necessary.
  • Thorough knowledge of claims cost management, service delivery, recovery processes, and experience in leading fraud investigations.

Application Process: If you possess the qualifications and experience we seek and are ready to embrace this rewarding challenge, we encourage you to submit your application.