Claims Resolution Specialist

1 month ago

Exeter, Devon, United Kingdom Browne Jacobson Full time
{"Job Title: Claims Resolution Specialist

At Browne Jacobson, we're committed to delivering exceptional claims handling services to our clients. As a Claims Resolution Specialist, you'll play a critical role in resolving claims efficiently and fairly, while promoting our insurer client's brand values.

Key Responsibilities:

  • Investigate the nature of professional liability claims, determine insurance policy coverage, and set strategy for resolution and insurer's reserves based on the most likely outcome
  • Liaise closely with insureds and their insurance broker in accordance with our insurer client's brand values to forge strong commercial relationships
  • Work closely with lawyers in our Financial & Professional Risks team and escalate matters as appropriate with our insurer client
  • Update computer and paper records with details of the claim
  • Keep the insured and broker informed both verbally and in writing of the status of the claim in accordance with client service level agreements
  • Carry out claims management proactively and efficiently
  • Undertake any other duties as required, commensurate with the level of the post

Requirements:

  • Familiarity with Microsoft Office, including Word, Excel, and Outlook
  • Advanced keyboard skills and the ability to produce own correspondence and documentation
  • Professional indemnity experience, especially handling solicitors claims
  • Experience in dealing with claims handling (pre-litigation) aspects of a file
  • Previous experience of defending insurance claims
  • Previous experience of dealing with claims in an FCA regulated environment would be an advantage but is not essential

Person Specification:

  • Degree (or insurance qualifications) preferred
  • Strong legal and analytical skills to assess the merits of any claim and understand the liabilities of insured clients
  • Ability to work efficiently and methodically to effectively manage your caseload and use your own initiative
  • Willingness and ability to learn, given the law changes on a daily basis and keeping abreast of new case law and groundbreaking decisions gives us an advantage when defending claims
  • Confidence, drive, and ambition
  • Excellent interpersonal skills and confidence in taking decisions

Why Browne Jacobson?

We're a Disability Confident Employer and offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. We strive to create meaningful personal and professional development opportunities and offer flexible working in support of a good work-life balance. We focus on wellbeing and individuality, so that all our people can thrive.

We champion fairness, make the complex simple, and forge connections between clients to find creative solutions. This is how we improve outcomes for every person, community, and business we serve.

We're a UK & I-based law firm with an international reach, with offices in Birmingham, Cardiff, Dublin, Exeter, London, Manchester, and Nottingham. Our sectors include health, real estate and construction, education, energy and infrastructure, financial services, government, insurance, manufacturing and industrials, and retail, consumer, and logistics.

We nurture talent at all levels and from every background and celebrate what makes people individuals. Law needs all voices to reflect the society it serves, and we're working towards social mobility, diversity, and inclusion in our firm - and our profession.

"}

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