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Medical Office Coordinator

2 months ago


Altrincham, Trafford, United Kingdom Shay Lane Medical Centre Full time

Job Summary

We are seeking a highly organized and detail-oriented Medical Office Coordinator to join our team at Shay Lane Medical Centre. As a key member of our administrative staff, you will be responsible for providing exceptional patient care and administrative support to our healthcare team.

Main Responsibilities

  • Appointment Scheduling: Maintain and monitor our practice appointment system, ensuring seamless scheduling and rescheduling of clinics as needed.
  • Patient Communication: Answer incoming phone calls, respond to patient inquiries, and provide clear and concise information to patients and external agencies.
  • Administrative Support: Provide administrative support to our clinical team, including data entry, photocopying, and scanning of patient-related documentation.
  • Prescription Management: Process incoming repeat prescription requests, manage prescription email inboxes, and liaise with our practice pharmacist and doctors as needed.
  • Reception and Waiting Area: Maintain a clean, tidy, and effective working area, ensuring a positive patient experience.
  • Team Collaboration: Work collaboratively with our multidisciplinary team to provide exceptional patient care and support.

Requirements

  • Excellent Communication Skills: Strong written and verbal communication skills, with a clear and polite telephone manner.
  • IT Skills: Proficient in the use of Microsoft Office and Outlook, with experience in EMIS Web a plus.
  • Time Management: Effective time management skills, with the ability to prioritize tasks and work under pressure.
  • Teamwork: Ability to work as a team member and autonomously, with a flexible and cooperative attitude.
  • Qualifications: Educated to GCSE level or equivalent, with a Disclosure Barring Service (DBS) check.

About Us

Shay Lane Medical Centre is a dynamic and patient-centered healthcare provider, committed to delivering high-quality care to our registered patients. We are a team of dedicated healthcare professionals, working together to provide a proactive and supportive environment for our patients and staff.