Senior Recovery Specialist
7 days ago
Job Summary:
We are seeking a highly skilled and experienced Senior Recovery Specialist to join our Customer Finance team at Stockport Homes Group. As a key member of our team, you will play a vital role in supporting our Corporate and Commercial Income Manager in the day-to-day management of customer accounts and ensuring an excellent and accessible service is available to all of our customers.
Key Responsibilities:
- Support the Corporate and Commercial Income Manager in the management of customer accounts
- Ensure an excellent and accessible service is available to all customers
- Provide coaching and guidance to team members to ensure they have the necessary skills and knowledge to perform their roles effectively
- Develop and implement effective strategies to improve customer engagement and retention
- Work closely with other teams to ensure seamless communication and collaboration
Requirements:
- Excellent coaching and communication skills
- Working knowledge of IT and Microsoft Office applications
- Ability to navigate digital housing management and accounting systems
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a team
What We Offer:
- Opportunity to work with a leading organization in the housing sector
- Competitive salary and benefits package
- Opportunities for professional development and growth
- Collaborative and supportive work environment
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