Senior Recovery Specialist

5 days ago


Stockport, Stockport, United Kingdom Stockport Homes Group Full time

About the Role:

Stockport Homes Group is a leading provider of housing services, and we're seeking a highly skilled Senior Recovery Assistant to join our Customer Finance team. As a key member of our team, you will play a crucial role in supporting our Corporate and Commercial Income Manager in the day-to-day management of customer accounts.

Key Responsibilities:

  • Support the management of customer accounts, ensuring an excellent and accessible service is provided to all customers.
  • Work closely with the Corporate and Commercial Income Manager to identify and implement effective solutions to customer account issues.
  • Provide coaching and guidance to team members to ensure they have the necessary skills and knowledge to perform their roles effectively.
  • Develop and maintain strong relationships with customers, providing them with clear and concise information about their accounts and any necessary actions.
  • Identify opportunities to improve processes and procedures, and implement changes to enhance the efficiency and effectiveness of the team.

Requirements:

  • Excellent coaching and communication skills, with the ability to work effectively with customers and colleagues at all levels.
  • Strong knowledge of IT and Microsoft Office applications, with the ability to navigate digital housing management and accounting systems.
  • Ability to work independently and as part of a team, with a strong focus on delivering excellent customer service.
  • Strong organizational skills, with the ability to prioritize tasks and manage time effectively.

About Us:

Stockport Homes Group is a great place to work, with a strong focus on building excellent relationships with our customers and delivering sector-leading customer services. We're committed to creating a diverse and inclusive workplace, where everyone has the opportunity to succeed.



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