Senior Recovery Specialist
5 days ago
About the Role:
Stockport Homes Group is a leading provider of housing services, and we're seeking a highly skilled Senior Recovery Assistant to join our Customer Finance team. As a key member of our team, you will play a crucial role in supporting our Corporate and Commercial Income Manager in the day-to-day management of customer accounts.
Key Responsibilities:
- Support the management of customer accounts, ensuring an excellent and accessible service is provided to all customers.
- Work closely with the Corporate and Commercial Income Manager to identify and implement effective solutions to customer account issues.
- Provide coaching and guidance to team members to ensure they have the necessary skills and knowledge to perform their roles effectively.
- Develop and maintain strong relationships with customers, providing them with clear and concise information about their accounts and any necessary actions.
- Identify opportunities to improve processes and procedures, and implement changes to enhance the efficiency and effectiveness of the team.
Requirements:
- Excellent coaching and communication skills, with the ability to work effectively with customers and colleagues at all levels.
- Strong knowledge of IT and Microsoft Office applications, with the ability to navigate digital housing management and accounting systems.
- Ability to work independently and as part of a team, with a strong focus on delivering excellent customer service.
- Strong organizational skills, with the ability to prioritize tasks and manage time effectively.
About Us:
Stockport Homes Group is a great place to work, with a strong focus on building excellent relationships with our customers and delivering sector-leading customer services. We're committed to creating a diverse and inclusive workplace, where everyone has the opportunity to succeed.
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