Customer Service Representative

3 days ago

Bo'ness, Falkirk, United Kingdom Tenpin Ltd Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. As a key member of our team, you will be responsible for delivering exceptional customer experiences, ensuring that our customers feel valued and supported throughout their visit.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Manage customer bookings, ensuring accurate and efficient processing of customer transactions.
  • Work collaboratively with colleagues to maintain a clean and welcoming environment, ensuring that our facilities are well-maintained and meet the highest standards.
  • Prepare and serve food and drinks, ensuring that our customers receive a high-quality experience.
  • Develop and maintain strong relationships with customers, identifying opportunities to upsell and promote our services.
What We Offer

As a Customer Service Assistant with Tenpin Ltd, you will have the opportunity to work in a dynamic and fast-paced environment, where no two days are ever the same. We offer a range of benefits, including:

  • Competitive salary and benefits package.
  • Opportunities for career development and progression.
  • Flexible working hours, including evenings and weekends.
  • Free bowling and access to our facilities.
  • Discounts on food and drinks.
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Strong problem-solving and analytical skills.
  • Ability to work collaboratively as part of a team.
  • Flexibility and adaptability, with a willingness to learn and develop new skills.

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