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Customer Support Operations Coordinator
3 months ago
Customer Support Operations Coordinator
Location: Manchester
Salary: £26,000 - £29,000 P.A.
Employment Type: Full-time, Monday to Friday
Company Overview: Join our innovative and expanding team in Manchester, where we are committed to providing outstanding customer service and assistance. We are seeking a motivated and passionate individual to take on the role of Customer Support Operations Coordinator. If you have a genuine interest in helping clients, resolving issues, and delivering exceptional support, we would love to hear from you.
Job Overview: In the capacity of a Customer Support Operations Coordinator, you will serve as the primary contact for our clients, addressing inquiries and resolving concerns via telephone. Your role will be vital in ensuring client satisfaction through prompt and effective assistance.
Key Responsibilities:
- Address customer inquiries and concerns via phone in a professional and courteous manner.
- Provide precise information and support to clients regarding products, services, and policies.
- Diagnose and resolve customer issues efficiently, escalating complex matters to relevant departments as necessary.
- Maintain comprehensive and accurate records of customer interactions and transactions.
- Collaborate with fellow team members to ensure consistent and high-quality customer support.
- Identify opportunities for process enhancements and propose solutions to improve customer service.
Qualifications:
- Prior experience in a customer service or support role, ideally in a telephone support setting.
- Exceptional communication skills, both verbal and written.
- Strong analytical skills and the ability to think critically.
- Capability to work independently as well as collaboratively within a team.
- Proficiency in utilizing customer service software and tools.
- High attention to detail and excellent organizational abilities.
Benefits:
- Competitive salary and comprehensive benefits package.
- Welcoming and supportive work environment.
- Opportunities for professional development and career advancement.
- Convenient Manchester location with excellent transport connections.
Application Process: If you are enthusiastic about customer service and meet the qualifications outlined above, we encourage you to submit your CV for consideration.
