Property Resilience Coordinator

6 days ago


StratforduponAvon, United Kingdom 18 Recruitment Limited Full time
Job Description

18 Recruitment Limited is seeking a highly skilled Property Resilience Coordinator to join their team. The successful candidate will be responsible for coordinating property resilience initiatives and ensuring the effective management of property-related issues.

Key Responsibilities:
  • Act as a primary point of contact for stakeholders regarding property resilience matters.
  • Monitor and address issues related to contractors not accepting jobs within Service Level Agreements (SLAs).
  • Track job progress and take necessary actions to support job completion and customer satisfaction.
  • Manage the Damp, Mould & Condensation inbox and ensure timely ordering of work or inspections.
  • Review daily Work-In-Progress (WIP) levels and identify areas for improvement.
  • Collaborate with contractors to achieve customer satisfaction and resolve issues.
  • Coordinate follow-on works for Out-of-Hours (OOH) orders and manage payment schedules.
  • Provide administrative support for property-related work streams, including Damp, Mould & Condensation repairs and No Access requests.
  • Process letters and manage inboxes and tasks related to property resilience.
  • Support Inspectors with DMC case management processing.
  • Maintain accurate records and databases related to property resilience initiatives.
Requirements:
  • Excellent communication and organizational skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong attention to detail and ability to maintain accurate records.
  • Proficiency in computerized systems and manual record-keeping.
Working Arrangements:

The successful candidate will work Monday to Friday, with flexible hours (8am-4pm, 9am-5pm, or 10am-6pm). The hourly rate is £17.16 (PAYE UMB).



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