Property Resilience Co-Ordinator
1 month ago
18 Recruitment are looking for a Property Resilience Co-Ordinator for their client based in Stratford upon Avon.
Role will involve
* To be a clear point of contact for any initial job chase or issue relating to our core contractors for all stakeholders
* Highlight any issues of contractors not accepting jobs within SLA’s and address with contractor directly, escalating persistent issues
* Actively track a jobs progress through the journey using the appropriate means and take the required actions to support job completion with customer satisfaction.
* Monitor the DMC Inbox and ensure any work or inspections requests are ordered in a timely manner.
* Review the daily WIP levels
* Highlight postcodes areas where WIP is increasing and take appropriate action by, highlighting to relevant contractor and other relevant partnership staff.
* Work with all contractors where required to achieve customer satisfaction.
* Liaising between the CSC, Property Management Team and Contractors to resolve any customer issues.
* Responsible for effective completion of follow on works for OOH orders
* Housekeeping of contractor system correcting orders not closed correctly by operative and similar administrative tasks around appointments.
* Produce payment schedules, process invoices, chase valuations and manage payments.
* Dealing with internal and external customer enquiries
* Respond to enquiries from customers, raise DMC works orders or inspection requests in accordance with policies and procedures and carry out other administration for the following work streams: DMC repairs, No access, Extension of time requests.
* Create and process Letters (referrals / appointments / permissions
* Managing DMC inboxes and tasks. Updating databases/reconciliation of reports )
* Support the Inspectors with DMC case management processing
* Maintain all computerised and manual records including filing for reactive, and minor/major Works contracts.
* Ensure timely and accurate processing of data, including customer satisfaction (RTF) administrative tasks such as word processing, including processing correspondence, specifications and providing general support to the Responsive Repair Team
This is initially for a 6 month contract
Working Monday - Friday either 8am - 4pm/9am - 5pm or 10am - 6pm.
£17.16 p/h PAYE UMB
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