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Soft Services Manager

2 months ago

StratforduponAvon, Warwickshire, United Kingdom Vinci Facilities Full time
Job Title: Soft Services Manager

Vinci Facilities is seeking an experienced Soft Services Manager to lead a multiple-service facilities team at our new UCL campus' in Stratford.

Key Responsibilities:
  • Develop and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction
  • Manage a team of soft services staff (team of 20) ensuring they are properly trained, motivated etc
  • Ensure the weekly contractual hours are delivered to each client
  • Ensure compliance with HSE regulations including robust follow up on accidents / incidents
  • Monitor and evaluate the quality of facility services provided while identifying areas for improvement etc
  • Undertake regular audits including covering a night shift audit once a month
  • Ensure equipment and materials orders are kept in stock
Requirements:
  • Proven experience in facilities services, with a focus on soft services management
  • Experience working within an educational facility
  • Excellent leadership and people management skills, with the ability to motivate and inspire teams
  • Strong customer service orientation, with a track record of building and maintaining client relationships
  • SMSTS and/or knowledge of Risk Assessments (would be beneficial)
  • IOSHH / NEBOSH qualification

Vinci Facilities is a leading provider of facilities management services. We are committed to delivering exceptional service to our clients and are seeking a talented and experienced Soft Services Manager to join our team.