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Hospitality Service Associate

3 months ago

Midlothian, United Kingdom The Caledonian Edinburgh Full time £12

About Us: At The Caledonian Edinburgh, we take pride in our rich heritage and commitment to providing exceptional service. Our establishment is renowned for its elegance and dedication to guest satisfaction.

Position Overview: We are currently seeking a Hospitality Service Associate to join our dynamic team. This role is essential in ensuring that our guests enjoy a memorable experience during their stay.

Compensation: The hourly wage for this position is £11.80, with additional gratuities shared among the team. We also offer an enticing upselling program.

Incentives: Employees can benefit from:

  • Cash bonuses of up to £1000 for referring friends to join our team (terms and conditions apply).
  • Long service recognition, including cash bonuses and complimentary overnight stays for those with two years of service or more.
  • Complimentary meals during shifts.
  • Sales incentives and rewards for initiative.
  • Discounted or complimentary access to leisure facilities.
  • Free parking (subject to hotel-specific policies).
  • Discounted rates for stays at our hotels, with opportunities for complimentary stays as part of our rewards program.
  • Personal development opportunities within our hotel group.
  • Fully funded apprenticeship programs (terms and conditions apply).
  • Annual holiday entitlements, including bank holidays, with the option to purchase additional leave.
  • Pension enrollment.

Key Responsibilities:

  • Support the team in delivering outstanding customer service across various outlets, including the bar, restaurant, breakfast service, room service, and events.
  • Act as the primary point of contact for guests, facilitating communication between the kitchen and patrons to ensure a seamless experience.
  • Learn from guest feedback to improve future service delivery.
  • Address guest complaints promptly and courteously, ensuring satisfaction at all times.
  • Maintain a comprehensive understanding of the hotel and its offerings.

Requirements:

  • Good command of the English language for effective communication.
  • Flexibility to work mornings, afternoons, evenings, and weekends.

If you possess the skills and experience necessary for this role, we invite you to consider joining our esteemed team at The Caledonian Edinburgh.