Customer Service Representative

2 days ago

Marlow, United Kingdom Bucks and Berks Recruitment Full time
Customer Service Executive

An exciting opportunity has arisen to join our client, a leading organisation, in a customer-facing role.

Fantastic benefits, lovely working hours - 9am - 5pm Mon to Fri, plus 25 days holiday and private medical.

We are looking for someone confident, customer focused and enthusiastic with previous experience in customer services or a call centre, used to working with a high volume of inbound calls and emails.

Key Responsibilities:
  • Deal directly with customers either by telephone or electronically via internal Contact Centre Solution and CRM system
  • Manage all direct customer orders
  • Handle and respond efficiently to all general and order specific direct customer enquiries
  • Manage return requests effectively, whilst ensuring all relevant systems are updated as per company procedures
  • Support with order status updates and delivery tracking queries
  • Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management
  • Effectively manage the complex customer complaints and escalate it to the right stakeholders to support resolutions
  • Provide feedback on the efficiency of the customer service process and areas of improvement

What We Offer:

  • Fantastic benefits package
  • Lovely working hours
  • 25 days holiday
  • Private medical
  • Hybrid working - 2 days at home and 3 in the office

Requirements:

  • Previous experience in customer services or a call centre
  • Confident, customer focused and enthusiastic
  • Used to working with a high volume of inbound calls and emails
  • B2C customer service experience required

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