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Customer Retention Specialist

2 months ago

Bournemouth, Bournemouth, United Kingdom VetSuccess Full time
{"title": "Customer Retention Executive", "description": "About the Role

We are seeking a highly motivated and customer-focused individual to join our retention team as a Customer Retention Executive. As a key member of our team, you will be responsible for proactively engaging with our customers to resolve any issues they may be experiencing with their pet healthcare plans.

Our company, VetSuccess, is a leading provider of pet healthcare plans to veterinary practices across the UK and Ireland. We are committed to making life easier for our customers and their pets, and we are looking for someone who shares our passion and values.

Key Responsibilities
  • Proactively engage with customers to resolve any issues they may be experiencing with their pet healthcare plans
  • Offer new products or services to customers to enhance their pet healthcare experience
  • Work closely with our sales and customer service teams to ensure seamless customer interactions
  • Meet and exceed performance targets, including sales and customer satisfaction metrics
Requirements
  • Strong customer service skills and a passion for delivering exceptional customer experiences
  • Proven sales or retention experience, preferably in a contact centre environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Good IT skills and proficiency in using software applications
What We Offer
  • A competitive salary and uncapped monthly commission
  • A comprehensive benefits package, including 25 days' holiday per year and a company-wide annual bonus scheme
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
", "lang_code": "en"}