Front Office Ambassador

3 weeks ago

Central London, United Kingdom Chiltern Firehouse Full time

We are seeking a highly skilled and charismatic Front Office Ambassador to join our team at Chiltern Firehouse, a 5-star luxury boutique hotel and restaurant in Marylebone. As a Front Office Ambassador, you will be the first point of contact for our guests and will be responsible for delivering exceptional levels of service and creating a warm and welcoming atmosphere.

Key Responsibilities:

  • Provide personalized 360-degree service to our guests, ensuring their needs are met and exceeded.
  • Manage the front desk and reception area, ensuring a smooth and efficient check-in and check-out process.
  • Develop and maintain relationships with guests, understanding their preferences and tailoring our services to meet their needs.
  • Collaborate with the hotel's operations team to ensure seamless communication and coordination.
  • Participate in ongoing training and development to stay up-to-date with industry trends and best practices.

Requirements:

  • Proven experience in a similar role in a 5-star hospitality environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
  • High attention to detail and ability to multitask in a fast-paced environment.
  • Impeccable presentation and style, with a strong understanding of exceptional levels of guest service.
  • Experience with Opera PMS, Micros, GoConcierge, and FreedomPay is highly advantageous.

About Us:

Chiltern Firehouse is an André Balazs Property, a luxury boutique hotel and restaurant that offers a unique and intimate experience for our guests. We are part of the intimate collection of Andrés distinctly bespoke hotels that include the iconic Chateau Marmont and the seasonal Sunset Beach in New York. Our hotel is constructed in 1889 and has been elegantly restored to offer 26 bedrooms and suites.

Our restaurant celebrates contemporary, ingredient-focused cooking, with an underlying American accent, placing emphasis on seasonality and healthy eating.

We are committed to providing exceptional service and creating a warm and welcoming atmosphere for our guests. If you are a highly skilled and charismatic individual who is passionate about delivering exceptional levels of service, we encourage you to apply for this exciting opportunity.

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