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Front Desk Ambassador

2 months ago

East London, United Kingdom DoubleTree by Hilton ExCeL Full time
Job Summary

We are seeking a highly skilled and enthusiastic Front Desk Ambassador to join our team at DoubleTree by Hilton ExCeL. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a warm and welcoming experience from the moment they arrive.

Key Responsibilities
  • Guest Service: Provide courteous and efficient service to all guests, maintaining the highest standards of service at all times.
  • Front Desk Operations: Manage the front desk area, handling guest requests and queries in a professional and efficient manner.
  • Team Collaboration: Work closely with the front office team to ensure seamless communication and a smooth guest experience.
Requirements
  • Customer Service Skills: Excellent customer service skills, with the ability to remain calm and composed under pressure.
  • Communication Skills: Strong communication skills, with the ability to effectively communicate with guests and colleagues.
  • Teamwork: Ability to work collaboratively as part of a team, supporting colleagues to achieve excellent guest service.
  • Hotel Experience: Previous experience in a hotel or hospitality environment, preferably in a front desk or customer service role.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including a range of perks and rewards.
  • Opportunities for Growth: Opportunities for career growth and development, with a range of training and development programs available.
  • Collaborative Team Environment: A collaborative and supportive team environment, with a focus on delivering exceptional guest service.