Senior Technical Supervisor
3 weeks ago
Senior Technical Supervisor
About the Organization
Syntax Integration Limited is a specialized Managed Services Provider, catering primarily to clients within the financial, real estate, and investment industries.
Position Summary
This advanced role emphasizes hands-on technical guidance for the Service Desk. The Senior Technical Supervisor will be responsible for providing in-depth technical escalation support, mentoring junior staff, overseeing knowledge management, documentation, and executing technical projects.
Additionally, you will serve as the network authority for the Service Desk team, acting as an escalation point for network-related challenges associated with both on-premise network systems and cloud networking solutions.
Candidate Profile
To excel in this position, you should possess:
- A minimum of 5 years of experience in a comparable role managing diverse client infrastructures.
- Exceptional technical expertise and the ability to handle multiple competing priorities.
- Relevant certifications such as Microsoft Associate and Expert level in MS365 / Azure / Security, CCNA.
- Strong people management abilities, with a background in providing hands-on technical leadership.
Technical Proficiencies
- Proficiency with Microsoft 365 (including Entra ID, Exchange Online, SharePoint Online, OneDrive for Business, Intune).
- Experience with cloud services (such as Microsoft Azure IaaS and PaaS).
- Familiarity with Microsoft security and information protection tools (e.g., Defender and Purview).
- A comprehensive understanding of security principles and their practical applications.
- Solid knowledge of Windows Server Operating Systems and virtualization technologies.
- A robust grasp of networking concepts and protocols (TCP/IP, VLAN, VPN, BGP, OSPF, etc.), along with network security principles, including firewall configurations, VPN setups, and intrusion detection systems.
- Hands-on experience with networking hardware such as Cisco routers and switches, firewalls, and wireless access points.
- Experience with Remote Management and Monitoring Systems, such as Datto RMM and TeamViewer.
- A strong understanding of common desktop operating systems, including Windows and MacOS.
- Good experience in troubleshooting laptop and desktop hardware.
- General knowledge and troubleshooting skills for smartphones.
- Experience with backup solutions and disaster recovery products (e.g., Azure, SkyKick, Barracuda, and Spanning).
Why Join Us?
- 25 days of annual leave in addition to public holidays.
- Employee assistance program, which includes free legal advice, medical information, and up to 6 counseling sessions, along with discounts at select retailers.
- Flexible hybrid working arrangements.
- Complimentary snacks and regular free lunches provided in the office.
- Reimbursement for certification costs and a reward program.
- Access to a free e-learning platform.
- Life and health insurance coverage.
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