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King's Lynn, Norfolk, United Kingdom Health West Norfolk Full timeJob SummaryWe are seeking a highly organized and detail-oriented individual to join our team as a Service Administrator. This role will be responsible for the administration of two of our services, The Referral Support Service and 24hr Ambulatory ECG service.Main ResponsibilitiesProvide exceptional customer service to patients and colleagues, ensuring timely...
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Referral Support Service Coordinator
2 months ago
We are seeking a highly organized and detail-focused individual to administer two of our services: The Referral Support Service and 24hr Ambulatory ECG service at Health West Norfolk.
Main Responsibilities- Provide exceptional service to patients and colleagues, ensuring timely and accurate input of referral documents to the NHS e-Referral system.
- Communicate effectively with healthcare providers, patients, and administrative staff across different organizations.
- Utilize the NHS e-Referral system, SystmOne, and EMIS to support GP Practice and Provider administrators, and to book appointments for patients.
- Handle inquiries from patients, GP practices, optometrists, and provider organizations, and maintain accurate records using spreadsheets and databases.
- Monitor the 24hr ECG service, ensuring interpretation and results are delivered within the required timeframe, and collaborate with Practice hubs and third-party organizations.
- Methodical and accurate, with the ability to use initiative and accept advice as needed.
- Excellent communication and interpersonal skills, with the ability to work unsupervised and maintain accuracy under pressure.
- Flexibility and adaptability, with a strong commitment to delivering high-quality results.
