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Floral Team Manager
2 months ago
About Us
Designer Flowers by Rodgers is a well-established and successful retail brand with a national presence through Interflora. Our shops are the 'window' of our brand, showcasing our quality and expertise in the floristry industry.
Job Summary
We are seeking a highly skilled and experienced florist to join our team as a Team Leader. As a key member of our team, you will be responsible for managing and leading our team of florists, ensuring exceptional customer service and high-quality floral arrangements.
Key Responsibilities
- Floral Design and Arrangement
- Create and arrange floral bouquets, wreaths, centrepieces, and other arrangements that meet our brand standards.
- Stay updated on floral design trends and seasonal blooms to offer fresh and innovative designs.
- Customer Service
- Lead a culture of service, ensuring that customers' needs are met or exceeded.
- Ensure that all orders are fulfilled in line with our service level agreements.
- Shopkeeping
- Ensure the shop is always clean and tidy, creatively merchandised, and with appropriate stock levels for the expected level of trade.
- Ensure all stock is legally compliant and clearly priced.
- Maintain stock in first-class condition.
- Inventory Management
- Maintain adequate inventory levels of horticulture and sundries to meet customer demand.
- Monitor inventory turnover and manage stock rotation to ensure freshness and quality.
- Keep accurate records of inventory levels, purchases, and sales transactions.
- Team Management
- Provide day-to-day leadership of the team.
- Plan work schedules and assign tasks effectively to meet customer demand and productivity targets.
- Provide ongoing coaching and feedback to develop staff skills and performance.
- Operational Efficiency
- Lead efficient working practices to maximize operational efficiency.
- Identify ways to streamline processes while improving quality.
- Ensure compliance with all legal requirements, including health and safety, fire safety, and people policies.
Requirements
- Proven experience as a florist or floral designer, with leadership experience.
- Strong knowledge of floral design techniques, flower varieties, and care procedures.
- Excellent customer service and interpersonal skills.
- Creative flair and attention to detail.
- Ability to work under pressure and meet deadlines in a fast-paced environment.
- Proficiency in POS systems and basic computer skills.
- Flexibility to work weekends, holidays, and special events as needed.
Job Type
Full-time (Open to Job share via Part Time)
Hours
40
Schedule
5 days rota over 7 days (inc. some weekends). Operational hours Mon-Sat 7.30am to 5.30pm, Sun 9.30am to 4.30pm
Pay
£13.50 hour
Benefits
- Company pension
- Employee discount
- On-site parking
