Discounts and Waivers Coordinator

4 weeks ago

London, Greater London, United Kingdom Springer Nature Full time
About the Role

We are seeking a highly organized and detail-oriented Discounts and Waivers Specialist to join our team at Springer Nature. As a key member of our team, you will be responsible for supporting authors with discount and waiver requests, working closely with our Open Access Policy team to ensure timely and compliant application of policy-driven instructions.

Key Responsibilities
  • Handle discount requests for APCs in a timely and professional manner
  • Maintain accurate documentation and records about discount codes and the discount process
  • Develop and interpret reports on volume and query types as required
  • Communicate updates to management and stakeholders
  • Work collaboratively with policy teams to ensure compliance with policy instructions
  • Provide expert customer service to internal teams and external contacts
Requirements
  • Highly organized with excellent time management skills
  • Detail-oriented with a focus on accuracy and compliance
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Experience in a customer-facing role or similar environment
What We Offer

As a Discounts and Waivers Specialist at Springer Nature, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the success of our organization. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer service and have a keen eye for detail, we encourage you to apply for this exciting opportunity.

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