Service Coordinator

2 months ago

London, Greater London, United Kingdom Episcopal SeniorLife Communities Full time
Job Summary

Episcopal SeniorLife Communities is seeking a highly skilled Service Coordinator to join our team. As a Service Coordinator, you will play a critical role in working cooperatively with individuals and their families to identify goals and locate the specific support services that enhance their well-being.

Key Responsibilities
  • Support and closely coordinate all care needs with the participant, their natural support, other waiver service providers, and any medical professionals as needed.
  • Facilitate team meetings to ensure communication with the team at least every 6 months.
  • Facilitate any and all required and requested meetings between participant, natural supports, service providers, and any other designated individual.
  • Document in-person and telephone encounters in the case note and complete all follow-up activities.
  • Ensure each participant maintains the level of care necessary to be eligible for the waiver (UAS minimum score of 5).
  • Facilitate referrals for indicated services, such as social services, housing assistance, vocational rehabilitation, substance abuse treatment, day program, and medical doctors.
  • Complete all required documentation pertaining to any service the individual is enrolled in and meet all required timelines and timeframes in accordance with the program regulations.
  • Ensure participants maintain active Medicaid at all times and assist with benefit management for any other benefits the person has.
Requirements
  • Bachelor's degree in a Health and Human Service field required.
  • Three (3) years' experience providing Care Management for individuals with disabilities, mental illness, and/or seniors and knowledge about community resources.
  • Experience working with patients who have co-occurring mental health, substance abuse, and physical health problems.
  • Experience with community-based and other social support services as well as healthcare services that respond to the individual's needs and preferences and contribute to achieving the individual's goals.
  • Valid New York State Driver's License required.
  • Flexible, yet organized, with the ability to exercise independent, sound judgment.
  • Must be knowledgeable about all community resources, Medicaid Services, and available non-Medicaid services.
  • Demonstrated ability to collaborate effectively in a team setting.
  • Ability to maintain effective and professional relationships with patients and other members of the care team.
  • Strong communication skills.
  • Ability to effectively engage patients in a therapeutic relationship, when appropriate.
  • Ability to work with patients by telephone or in person.
  • Working knowledge of differential diagnosis of common mental health and/or substance use disorders, when appropriate.
  • Ability to assess patient's ability to remain in home with or without assistance and determine what level of assistance is needed to remain living in the community.
  • Computer skills required, including the ability to work within a Windows OS and create, save, open, close, and forward electronic documents and emails.
Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Performing duties of this job requires occasional walking and standing in and around the reception area, and lobby. Must be able to occasionally lift loads of 30 pounds without assistance and the ability to sit, talk, and hear is required. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The majority of essential job duties are performed indoors, in a normal office environment. Being located at the main entrance of the building may expose the employee to drafts and temperature fluctuations.

Supervisory Relationship

The work is performed within established guidelines, and requires periodic supervision. The employee exercises some initiative and independent judgment to effectively perform the essential job duties of this position.

Responsibility for Others

The employee has no direct responsibility for others. Will be required to assist in training all new relief and per diem receptionists.

Safety Responsibilities

Shall be fully acquainted with all safety policies and procedures of ESLC. Takes an active role in all fire drills during the shift and/or emergencies for internal and external disasters as monitored by supervisor and incident manager.

Maintain confidentiality of all information related to the organization, residents, participants, family, and staff, that may be encountered, either formally or informally, during the normal course of business. This includes medical and treatment records, financial and human resources information.

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