German Speaking Customer Service Coordinator

7 days ago


Rugby, Warwickshire, United Kingdom ROSE & YOUNG RECRUITMENT LTD Full time

German Speaking Customer Service Coordinator

**Job Summary**

We are seeking a highly skilled German speaking customer service coordinator to join our team at ROSE & YOUNG RECRUITMENT LTD. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients in Germany and the UK.

**Key Responsibilities**

* Liaise with corporate clients over the telephone and via email to resolve customer queries and issues
* Utilize your German language skills to communicate effectively with clients
* Process customer orders in a timely and efficient manner, meeting deadlines and exceeding customer expectations
* Collaborate with account managers, accounts, and internal departments to provide seamless customer service
* Produce freight forwarding and customs documentation for the shipping team
* Generate quotes for existing and new business

**Requirements**

* Fluency in German and excellent English language skills
* Educated to A-level or equivalent
* Strong administrative and sales administration skills
* Excellent written and verbal communication skills
* Working knowledge of Excel
* ERP systems skills advantageous
* Ability to work in a team to meet deadlines and internal KPIs

**Working Hours**

* 8:30 am - 5:00 pm

**Company Benefits**

* Excellent company benefits



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