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Customer Service Coordinator

2 months ago

Rugby, Warwickshire, United Kingdom The Caraires Consultancy Full time

Job Summary:

The Caraires Consultancy is seeking a highly skilled Customer Service Coordinator to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Respond to high-volume calls from customers, providing timely and effective solutions to their queries.
  • Liaise with internal stakeholders to resolve customer issues and improve overall customer satisfaction.
  • Source and negotiate solutions to resolve complex customer cases.
  • Monitor the quality of customer interactions and identify areas for improvement.
  • Support the Help Desk team in resolving customer queries.

Requirements:

  • Excellent customer service skills, with a strong focus on problem-solving and communication.
  • Ability to work in a fast-paced environment, with a high volume of customer interactions.
  • Customer-focused approach, with a logical and methodical approach to problem-solving.
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders.
  • Positive and proactive attitude, with a willingness to learn and adapt to new situations.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career development and growth within the company.
  • A dynamic and supportive work environment.