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Rugby, Warwickshire, United Kingdom Kinaxia Logistics Full time{"title": "Customer Service Advisor", "description": "About the RolePanic Transport is seeking a skilled Customer Service Advisor to provide exceptional customer service and promote a professional, customer-focused service.Key ResponsibilitiesUtilize the CRM system to manage customer queries and track complaint resolution.Adhere to customer service...
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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Administrator. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers and clients, handling customer returns, and assisting with administrative tasks to support teams across the business.
Key Responsibilities:- Provide excellent customer service and respond to customer queries in a timely and professional manner.
- Handle customer returns and resolve any issues in a fair and efficient manner.
- Assist with administrative tasks, such as data entry, report preparation, and document management.
- Communicate effectively with customers, clients, and internal stakeholders to ensure seamless service delivery.
- Work collaboratively with the customer service team to achieve business objectives and improve customer satisfaction.
- Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Flexibility to work varied shifts, including evenings and weekends, as required.
- A competitive salary and benefits package, including annual leave, pension scheme, and life assurance.
- Opportunities for career development and professional growth within a dynamic and inclusive organization.
- A supportive and collaborative team environment, with a focus on employee well-being and recognition.
- Access to a range of employee benefits, including wellness programs, eye care vouchers, and everyday discounts.