Customer Support Specialist

3 days ago


Bristol, Bristol, United Kingdom Sanderson Recruitment Plc Full time
Job Overview

We are seeking a highly skilled Customer Support Specialist to join our team at Sanderson Recruitment Plc. As a key member of our support team, you will play a vital role in ensuring the smooth operation of our IT infrastructure.

Key Responsibilities:

  • Provide technical support to end-users via various communication channels.
  • Assist clients with troubleshooting and resolving technical issues.
  • Document solutions and update our internal knowledge base.
  • Mentor and support junior team members.

Required Skills & Experience:

  • Strong communication, documentation, and customer service skills.
  • Experience in supporting:
    • Microsoft Server Operating Systems
    • Microsoft Active Directory
    • VMware
    • Microsoft Office 365
    • Veeam Backup & Replication
    • Microsoft Windows Desktop Operating Systems
  • Prior experience working in a large organisation with a high amount of end users
  • Proficiency in configuring and supporting network devices, including Firewalls and Switches.
  • Solid understanding of ITIL framework principles.

Technologies & Tools Experience:

  • Veeam Cloud Connect
  • Microsoft Remote Desktop Services
  • Citrix XenApp/XenDesktop
  • Fortinet Firewalls
  • HPE Server Hardware & Switches
  • Office 365 Migrations
  • PowerShell Scripting


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