Luxury Sales Advisor

4 weeks ago


Birmingham, Birmingham, United Kingdom Frasers Group Full time

Company Overview

Frasers Group is a renowned name in the retail industry, known for its exceptional service and high-quality products. Our legacy is built on a commitment to excellence and a passion for delivering an unparalleled shopping experience.

We are currently seeking a dedicated sales consultant to enhance our operations in a key retail location.

Role Overview

In this dynamic position, you will oversee one of our flagship locations, focusing on driving sales performance and achieving key performance indicators through a motivated team.

Your role will involve providing a superior level of personalized service to our clientele, utilizing your extensive product knowledge to inspire and exceed customer expectations. A genuine enthusiasm for our offerings and a commitment to delivering an exceptional client experience are essential. You will mentor and develop your team to achieve excellence, ensuring that brand standards are upheld and all operational responsibilities are fulfilled.

  • Deliver a premium sales experience to all customers, showcasing exceptional product knowledge and expertise.
  • Confidently make recommendations to meet sales targets.
  • Drive individual and team goals, taking accountability for your sales performance and KPIs.
  • Exhibit a passion for the industry and stay informed on current trends.
  • Proactively enhance your product knowledge through brand resources and training opportunities.
  • Engage with clients to foster customer loyalty.
  • Communicate with clients regarding new product launches and in-store events.
  • Plan and execute in-store events in collaboration with the store and brand teams.
  • Maintain high standards of visual merchandising.
  • Adhere to company grooming policies and maintain a polished appearance.
  • Assist with inventory management and other operational tasks.
  • Act as a Brand Ambassador, positively promoting our products and company image.
  • Lead by example, supporting and coaching the sales team.
  • Collaborate with the store management team.
  • Build strong relationships with brand representatives.
  • Contribute as a team player, participating in all activities to achieve store objectives.
  • Ensure compliance with all company policies and procedures.
  • Uphold our company culture and values.

Required Qualifications

Candidates must demonstrate the ability to provide authentic and personalized customer service.

  • Experience in leading a team within a retail environment.
  • Background in luxury retail or tailoring is preferred.
  • A positive and motivational attitude, with the ability to drive team performance.
  • A collaborative team player, capable of identifying and nurturing talent within the team.
  • Strong communication skills.
  • Resilient and resourceful in challenging situations.


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