Mechanical Services Operations Manager
7 days ago
Job Overview
The Mechanical Services Supervisor will play a key role in supporting the manager of the pump services department by assisting with the day-to-day operations of the department. This includes placing orders, dealing with customer requests, and processing projects to scheduled completion.
Main Responsibilities
- Provide exceptional customer service and communication at all times, ensuring a high level of satisfaction with our clients.
- Maintain accurate and up-to-date job packs to ensure document control is in line with our quality management processes.
- Support the planning and coordination of the daily operations of the pump repair department, ensuring seamless execution of projects.
- Monitor inventory levels and order new parts as needed to maintain optimal stock levels.
- Regularly review work in progress to identify areas for improvement and optimize project timelines.
- Prepare clear and concise, written quotations to customers, outlining the scope of work and associated costs.
- Prepare reports and other documentation as required, providing valuable insights to inform business decisions.
- Support the monthly forecasting of sales, working closely with the sales team to identify trends and opportunities.
Requirements
- Knowledge of various types of rotating equipment, including pumps and other mechanical systems.
- Excellent organizational and communication skills, with the ability to work effectively in a fast-paced environment.
- Knowledge of safety standards and regulations, with a commitment to maintaining a safe working environment.
- IT literacy and administrative competence, with the ability to use a range of software applications.
- Customer-oriented approach, with a focus on delivering exceptional service and building strong relationships with clients.
- Knowledge of quality assurance practices, with a commitment to delivering high-quality work.
Qualifications
- GCSE or equivalent qualification in a relevant subject.
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