Customer Service Representative

1 month ago

Telford, Telford and Wrekin, United Kingdom Tesco Full time

About the Role

We are seeking a dedicated and customer-focused individual to join our Tesco team as a Colleague. As a Colleague, you will play a vital role in delivering exceptional customer service and ensuring a seamless shopping experience for our customers.

Availability Window

Our availability window is as follows:

• Sunday: 18:00 - 23:15

• Monday: 19:00 - 23:15

• Tuesday: 19:00 - 23:15

• Wednesday: 19:00 - 23:15

We will schedule your contracted hours within these times, and you will have 3 weeks' notice of exactly when your shifts will be.

What We Offer

As a Colleague at Tesco, you will enjoy a range of benefits, including:

  • 20 days' holiday plus a personal day, rising to 22 days after 12 months
  • Flexible working from day one
  • 10% off and 15% at pay day weekends with your Colleague Clubcard
  • Access to free wellbeing services and a range of resources to support your mind, body, and life
  • Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
  • Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
  • Uniform provided and policies to support you for all of life's moments, big and small
  • Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds

Responsibilities

As a Colleague, you will be responsible for:

  • Knowing your customers and serving them with passion and pride
  • Passionate and knowledgeable about the products and services within your store
  • Working across the store in our service, picking and replenishment areas where required
  • Putting into practice the training you have received, so we all work safely, effectively, and serve our customers brilliantly
  • Making decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time
  • Taking part in seasonal, community, and charity events, creating a great inclusive atmosphere
  • Being knowledgeable about your store's performance, understanding the part you play, and what we need to do together to drive service and sales, reduce waste and shrink, and deliver profit
  • Handling products with care to maintain quality and ensure they reach customers in the best condition
  • Being yourself, living our values, making everyone feel welcome, and always following our policies
  • At times, you may be required to accept deliveries into the store

Requirements

To be successful in this role, you will need:

  • A passion for delivering great service, greeting customers with a smile, and serving them with pride
  • The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip
  • To take the initiative and make decisions that are right for our customers
  • Work well within a team and communicate openly with others
  • Build relationships with colleagues to create a team spirit, having fun, and celebrating success
  • Be at work on time, well presented, and ready to be a brand ambassador

What's Next?

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you. Please apply today to join our team as a Colleague at Tesco.

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