Luxury Retail Shopping Supervisor

3 weeks ago


Manchester, United Kingdom Selfridges Full time

Luxury Retail Shopping Supervisor

Overview of the Position:

  • Oversee a dedicated team and department aimed at providing outstanding customer experiences
  • Develop and execute strategies to enhance efficiency and profitability
  • Offer tailored services to clientele
  • Remain attentive to client preferences and industry developments
  • Guide and mentor team members
  • Work collaboratively with various departments within the organization
  • Ensure adherence to relevant regulations and standards

Candidate Profile:

  • Expert in sales and customer service
  • Business-savvy and insightful
  • Excellent communicator
  • Innate leadership qualities
  • Collaborative team member
  • Respected and supportive colleague

Performance Metrics:

Sales - Overall sales and concession figures compared to last year and planned targets

Service – Net Promoter Score (NPS)

Team – Absenteeism, turnover rates, employee engagement, and feedback surveys

Financials – Cash flow and sales percentage

This summary outlines the role, and adaptability in responsibilities is anticipated based on organizational requirements.



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