Call Centre Representative
3 weeks ago
We are seeking a skilled Call Handler to join our team at the Welsh Ambulance Services NHS Trust. As a Call Handler, you will be responsible for answering calls from the public for the NHS 111 Wales service, providing high-quality patient care and support.
Main Duties- Answering calls from the public and providing empathetic and respectful support
- Actively listening to patients and making considered decisions to resolve their queries
- Entering patient information accurately and efficiently onto a computer system
- Working as part of a team to deliver excellent patient care and support
To be successful in this role, you will need to possess excellent communication skills, be able to remain calm and assertive in challenging situations, and have a flexible approach to work shifts. The ability to speak Welsh is desirable, but not essential.
What We OfferWe offer a rewarding and challenging role with opportunities for career development and growth. As a member of our team, you will be part of a diverse and inclusive workforce that values and celebrates individuality. We are committed to providing high-quality patient care and support, and we are looking for individuals who share our values and passion for delivering exceptional service.
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Call Centre Representative
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Swansea, City and County of Swansea, United Kingdom Welsh Ambulance Services Full timeJob OverviewWe are seeking a skilled and compassionate Call Centre Representative to join our team at the Welsh Ambulance Services NHS Trust. As a key member of our team, you will be responsible for answering calls from the public for the NHS 111 Wales service, providing high-quality patient care and support.Main Duties of the JobKey responsibilities of this...
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Call Centre Representative
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Swansea, City and County of Swansea, United Kingdom Welsh Ambulance Services Full timeJob OverviewWe are seeking a skilled Call Handler to join our team at the Welsh Ambulance Services NHS Trust. As a Call Handler, you will be responsible for answering calls from the public for the NHS 111 Wales service, providing high-quality patient care and support.Main DutiesAnswering calls from the public and providing accurate and empathetic...
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Swansea, City and County of Swansea, United Kingdom Welsh Ambulance Services Full timeJob OverviewWe are seeking a skilled Call Handler to join our team at the Welsh Ambulance Services NHS Trust. As a Call Handler, you will be responsible for answering calls from the public for the NHS 111 Wales service, providing high-quality patient care and support.Main DutiesAnswering calls from the public and providing accurate and empathetic...
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Swansea, City and County of Swansea, United Kingdom Welsh Ambulance Services Full timeJob OverviewWe are seeking a skilled and compassionate individual to join our team as a Call Handler for the NHS 111 Wales service. As a Call Handler, you will be responsible for answering calls from the public and providing high-quality patient care.Main ResponsibilitiesAnswering calls from the public and responding to their queries in a calm and assertive...
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