Call Centre Agent
2 months ago
We are seeking a skilled and compassionate individual to join our team as a Call Handler for the NHS 111 Wales service. As a Call Handler, you will be responsible for answering calls from the public and providing high-quality patient care.
Main Responsibilities- Answering calls from the public and responding to their queries in a calm and assertive manner
- Providing accurate and timely information to patients, while also making considered decisions and responding quickly and confidently
- Working as part of a team to deliver excellent patient care and meet the Trust's standards
- Entering patient information accurately and efficiently onto a computer system
- Excellent communication and interpersonal skills
- Ability to remain calm and assertive in challenging situations
- Strong computer and keyboard skills
- Ability to work flexibly, including evenings, weekends, and bank holidays
- Desirable: ability to speak Welsh
We offer a comprehensive training program, paid on a full-time basis, to ensure you have the skills and knowledge required to excel in this role. Our team is committed to delivering world-class patient care, and we are looking for individuals who share our values and are passionate about making a difference.
About Our OrganisationThe Welsh Ambulance Services NHS Trust is a leading healthcare provider in Wales, with a workforce of over 4,000 remarkable people. We are committed to creating an inclusive and diverse environment, where everyone has the opportunity to thrive and contribute to delivering high-quality patient care.
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Call Centre Representative
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Swansea, City and County of Swansea, United Kingdom Welsh Ambulance Services Full timeJob OverviewWe are seeking a skilled and compassionate Call Centre Representative to join our team at the Welsh Ambulance Services NHS Trust. As a key member of our team, you will be responsible for answering calls from the public for the NHS 111 Wales service, providing high-quality patient care and support.Main Duties of the JobKey responsibilities of this...
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Call Centre Representative
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Swansea, City and County of Swansea, United Kingdom Welsh Ambulance Services Full timeJob OverviewWe are seeking a skilled Call Handler to join our team at the Welsh Ambulance Services NHS Trust. As a Call Handler, you will be responsible for answering calls from the public for the NHS 111 Wales service, providing high-quality patient care and support.Main DutiesAnswering calls from the public and providing empathetic and respectful...
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Swansea, City and County of Swansea, United Kingdom Welsh Ambulance Services Full timeJob OverviewWe are seeking a skilled Call Handler to join our team at the Welsh Ambulance Services NHS Trust. As a Call Handler, you will be responsible for answering calls from the public for the NHS 111 Wales service, providing high-quality patient care and support.Main DutiesAnswering calls from the public and providing empathetic and respectful...
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Swansea, City and County of Swansea, United Kingdom Welsh Ambulance Services Full timeJob OverviewWe are seeking a skilled Call Handler to join our team at the Welsh Ambulance Services NHS Trust. As a Call Handler, you will be responsible for answering calls from the public for the NHS 111 Wales service, providing high-quality patient care and support.Main DutiesAnswering calls from the public and providing accurate and empathetic...
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Swansea, City and County of Swansea, United Kingdom Welsh Ambulance Services Full timeJob OverviewWe are seeking a skilled Call Handler to join our team at the Welsh Ambulance Services NHS Trust. As a Call Handler, you will be responsible for answering calls from the public for the NHS 111 Wales service, providing high-quality patient care and support.Main DutiesAnswering calls from the public and providing accurate and empathetic...
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