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Customer Service Coordinator

2 months ago

Gloucester, United Kingdom Bennett and Game Recruitment LTD Full time

Position Overview
We are seeking a dedicated Service Advisor for our client, a prominent manufacturer and distributor specializing in clean and waste water pumping systems.

Role Summary
This position is essential for the efficient operation of the service department, requiring an individual with a strong background in administration, coordination, and scheduling.

Key Responsibilities
- Serve as the primary point of contact for clients regarding inquiries related to scheduled and urgent service requests.
- Collaborate with engineers to organize their assignments, ensuring they have all necessary documentation, permits, and supplies.
- Generate quotations and sales orders to facilitate timely invoicing.
- Actively recommend additional services based on client needs.

Qualifications
- Proven experience in an administrative capacity within an engineering environment.
- Excellent verbal and written communication skills.
- Proficient in IT, particularly with Microsoft 365; familiarity with CRM systems is a plus.
- Must reside within a reasonable commuting distance.

Compensation and Benefits
- Competitive salary range of £25,000 - £30,000, negotiable based on experience.
- Flexible hybrid working options available.
- Generous holiday allowance of 30 days, inclusive of public holidays.
- Company pension scheme with on-site parking.

Bennett and Game Recruitment is a multi-disciplinary technical recruitment agency operating across the UK, specializing in various industries.