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Repair Operations Coordinator
2 months ago
Location: Hammersmith
Term: Full time / temp to perm
Salary: £16.50ph umbrella rate
Hiring ASAP /Available Positions: 1
About the RoleAs a Repairs Planner, you will be responsible for responding to resident repair requests by call and email, diagnosing the repair to allocate appointments to the in-house and/or subcontracted workforce.
You will ensure both the customer and the client receive an excellent standard of customer service.
Day-to-Day Responsibilities- Schedule works into diaries for up to 20 operatives daily, ensuring diaries are full and immediate attention is given to allocate work to operatives when they become free.
- Check the system for emergencies and manage within a timely manner to ensure targets are met.
- Respond to telephone variations by seeking approval from duty surveyor so operatives may continue on the site through to completion.
- Provide a high-quality service to our client on a face-to-face basis.
- Working within a team to achieve goals and targets, achieving daily targets of a minimum of 60 allocations each day of new orders.
Social Housing and Repair and Maintenance background.
Experience in planning/scheduling jobs using planning system.
Understanding of the various trades and jobs normally allocated to direct labour staff or subcontractors.
Understanding the importance of reducing Work-in-Progress - Jeopardy planning, Further Works management, applying of extension of times.
Experience of trade job durations.
Experience of health and safety considerations when planning e.g. asbestos.
No hybrid working, must be able to work from an office located in Brixton.
Good level of written English e.g. ability to write responses to complaints.
Good computer skills.
Good communication skills e.g. ability to communicate with different stakeholders at different levels to conclude/close jobs.
Passionate about service delivery and customer satisfaction.
If you are interested in this position, please apply with your CV today or call Leah Seber at Build Recruitment to discuss more details.
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies.
Build Recruitment is an equal opportunities employer.
