HR Shared Service Coordinator

7 days ago


London, Greater London, United Kingdom YOOX NET-A-PORTER GROUP Full time
About YOOX NET-A-PORTER GROUP

YOOX NET-A-PORTER GROUP is a leading luxury retail ecosystem, comprising a family of online shops and online flagship stores. We sell directly to customers globally through our own multi-brand online shops, NET-A-PORTER, MR PORTER, YOOX, and THE OUTNET. Our Online Flagship Stores Division partners with many leading luxury brands to power their own e-commerce destinations.

We have 4.3 million high-spending active customers globally. As pioneers in bringing together technology and luxury, YOOX NET-A-PORTER satisfies the most discerning clientele with expertly curated products from the world's most coveted brands, personalized end-to-end service, the latest technology, and inspiring content, all shaped by 20 years of insights into the modern shopper.

About the Role

We are seeking a talented HR Shared Service Administrator to join our Global HR Team. Some key points to consider are:

  • Location: Our office in London Westfield, Shepherd's Bush
  • Reporting into: Global Head of Payroll and HR Shared Services
  • Workplace Type: Hybrid
  • Contract Type: Fixed Term Contract (12-months)

Some of the benefits we can offer you include:

  • Performance bonus schemes dependent on the type of role you are in
  • A pension that both you and the company contribute to
  • A portal with an array of discounts on things like theme park and cinema tickets
  • Our famous staff discount along with exclusive staff sales
  • Private healthcare for you and your family
  • Flexible working
  • A chance to be part of a fun and caring team that support each other
Key Responsibilities

Our PeopleHub UK team requires a resourceful and bubbly individual who is incredibly organized and full of initiative to support our busy HR team and YNAP Population.

  • Prepare all employment-related letters for staff, including role changes, annual salary increases, family-friendly changes, new starters, and leavers
  • Be the Guardian of all HR policies and processes, providing 1st line response to policy queries using our ticketing system Workday Help
  • Manage the end-to-end maternity and paternity process
  • Process Leavers and conduct exit interviews
  • Update and maintain our employee personnel files and keep HR Systems updated
  • Work closely with our payroll team, providing support to managers and employees for the Workday system
  • Provide general and comprehensive administration support to the HR Business Partners, Advisors, and Recruitment
  • Support the onboarding of our new employees
  • Conduct Right to Work checks for new and existing employees
  • Track and monitor: fixed term contractors, maternity, paternity shared parental leave, probation, visas/right to work, and allowances
  • Complete ad hoc duties and projects as required
  • Follow all HR processes and assist in ensuring compliance with these across the team and the wider businesses
  • Contribute to the growth of the company through ideas and department initiatives
  • Ensure that the company values are intrinsic in every part of your role
Requirements

We are looking for someone with:

  • Ideal prior experience in an HR administrative role supporting a busy team and providing first line advice to employees (strong plus)
  • Prior working experience in an administrative role (nice to have)
  • Discreet, professional, and well-presented, with excellent communication skills
  • Articulate with excellent writing skills and great attention to detail
  • Exceptionally well-organized and efficient
  • Ability to use judgment and seek guidance with confidential issues
  • Great sense of humor, empathy, and work ethic
  • Service-driven with ability to work to stringent deadlines
  • Pro-active and able to show initiative/ideas to constantly improve the HR service to the business
  • Knowledge of MS Office, specifically Excel/Outlook/Word
  • Knowledge and experience with Workday preferable, but not mandatory


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