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HR Shared Services Administrator
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London, Greater London, United Kingdom MUFG Full timeJob SummaryMUFG is seeking a highly skilled and motivated HR Shared Services Administrator to join our team. As a key member of our HR Shared Services team, you will be responsible for providing exceptional support to employees and stakeholders across the organization.Key ResponsibilitiesProvide tier 1 level support to employees and stakeholders, responding...
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London, Greater London, United Kingdom MUFG Full timeAbout MUFGMUFG is a global financial group committed to embracing diversity and building an inclusive culture. We value our employees and strive to create a work environment where everyone feels respected and valued.Job SummaryWe are seeking an experienced HR Shared Services Administrator to join our team. As a key member of our HR Shared Services team, you...
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HR Shared Services Administrator
2 months ago
MUFG is seeking a highly skilled HR Shared Services Administrator to join our team. As a key member of our HR Shared Services team, you will play a critical role in providing exceptional support to our employees and stakeholders.
Key Responsibilities- Provide tier 1 level support to employees and stakeholders, ensuring timely and effective resolution of queries and issues.
- Coach managers and employees on the use of Tier 0 tools and Workday processes, ensuring seamless adoption and utilization.
- Offer entry-level policy advice to line managers and support vanilla ER queries, escalating complex issues to senior team members when necessary.
- Partner with colleagues to deliver a client-centric approach, building a network of contacts to collaborate with and drive business outcomes.
- Manage cases in accordance with standard operating procedures, policies, and service level agreements, ensuring high-quality service delivery.
- Lead pre-employment processes, including the production of new hire documentation, right to work checks, and other essential tasks.
- Perform data entry and maintenance in Workday and other business systems, ensuring accurate and up-to-date employee information.
- Champion data integrity, utilizing the system to its full capability and ensuring adequate controls are in place to reduce errors.
- Manage document processes within HR Shared Services, ensuring all required documentation is filed accurately and employee personnel records are up-to-date.
- Support the reporting of issues, including pre-employment screening processes, and escalate situations as necessary.
- Process and reconcile purchases and invoices within the HR function, adhering to Inter-Department Agreements.
- Actively contribute to continuous service improvement initiatives, suggesting enhancements to Intranet/Help by AskHR pages and working practices.
- Ensure all services delivered meet agreed policies and procedures, contributing to a high level of client service.
- Manage queries and process actions as per relevant Inter-Department Agreements with HR Centres of Excellence.
- Data maintenance of the Learning Management system, ensuring regulatory training is uploaded and ready for launch.
MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected, and their opinions count. We support the principles of equality, diversity, and inclusion in recruitment and employment, and oppose all forms of discrimination.
We make our recruitment decisions in a non-discriminatory manner, identifying the right skills for the right role and adhering to our obligations under the law.
