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Service Integration Specialist

2 months ago

Hampton Magna, United Kingdom Telent Technology Services Limited Full time
Service Integration Specialist

At Telent Technology Services Limited, we're looking for a skilled Service Integration Specialist to join our team. As a key member of our IT Services department, you'll play a crucial role in ensuring the smooth operation of our IT services.

Key Responsibilities:
  • Develop and implement ITSM processes to ensure service excellence
  • Manage and report on IT service key performance indicators (KPIs)
  • Lead and manage IT major incidents and root cause analysis processes
  • Define business communication plans for major incidents
  • Provide subject matter expertise and leadership to the IT teams on ITSM best practice
Requirements:
  • Proven experience in a similar role with a sound knowledge of Incident, Problem, Change, and Knowledge Management
  • Extensive experience of working in a Service Integration environment as a service management lead
  • Demonstrable practical application of ITIL aligned with ITSM tools
  • Excellent communication, collaboration, and customer service experience
What We Offer:

A career at Telent Technology Services Limited can span many sectors, roles, technologies, and clients, giving you the opportunity to develop, learn new skills, and make an impact. We're growing, and we rely on our committed team to deliver. We nurture the talent that makes this happen by our ongoing commitment to creating an inclusive culture that respects and values difference, celebrates diverse ideas, and wants everyone to feel they can be themselves and thrive at work.

Additional Benefits:
  • 34 days holiday, including public holidays, plus the option to buy or sell five days each year
  • Company pension scheme
  • A range of family-friendly policies
  • Occupational health support and wellbeing portal
  • Discounts on cinema, restaurants, and shopping with Telent Reward scheme