Technical Support Specialist

4 weeks ago


Hampton Magna, United Kingdom Telent Technology Services Limited Full time

Oracle Technical Analyst

At Telent Technology Services Limited, our Technology Teams are committed and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure, and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is complex, but the reward is great - our work makes an impact. Help build and keep the nation's critical infrastructure connected and protected 24/7.

Working as part of our Enterprise Applications team, you will be responsible daily for delivering technical support activities to ensure we provide a quality application service to the Telent business community, along with new technical solutions to enable our growing business.

Every day at Telent is different as we grow and evolve our use of new technologies to maximise business value. If you are looking to be part of a collaborative team who are committed to delivering great technical support to the business and are hungry to develop, we would love to hear from you.

Key Responsibilities:

The key deliverables of this role are as follows:

  1. Provide day-to-day technical support and maintenance activities within our Enterprise Applications estate.
  2. Design, test, and implement new solutions to meet our evolving business needs.
  3. Collaborate with our product teams to continuously improve our application service, optimising solutions, reducing technical debt, and risk where necessary.
  4. Liaise with third-party suppliers to ensure resolution to agreed SLAs and standards.
  5. Infrastructure life cycle management and capacity planning.

Key Requirements:

The ideal candidate will have extensive experience with SQL, PL/SQL, interfaces, workflows, reports, and OAF page extension and customization. They will also have experience in Application Object Library within Oracle ERP suite and Oracle Integration Cloud Service. Additionally, they will be able to understand business process and design solutions as per business requirements. They will work within the framework and guidelines of ITIL processes and policies, ensuring alignment to best practice.

What We Offer:

A career at Telent can span many sectors, roles, technologies, and clients, giving you the opportunity to develop, learn new skills, and make an impact. We are growing, and we rely on our committed team to deliver. We nurture the talent that makes this happen, by our ongoing commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.

Additional Benefits:

  1. 34 days holiday, including public holidays, plus the option to buy or sell five days each year.
  2. Company pension scheme.
  3. A range of family-friendly policies.
  4. Occupational health support and wellbeing portal.
  5. Discounts on cinema, restaurants, and shopping with Telent Reward scheme.


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